Shipping policy

Order processing times.

Our orders are normally processed within 2-7 business days. During seasonal times like Christmas or Black Friday, order processing can take up more time. We appreciate your patience while we prepare your order.

Shipping times

The shirts are made and shipped from our warehouses in America (US), Germany (EU), United Kingdom (UK) and Australia (AUS).

from USA warehouse

USA: shipping up to 2-5 business days

Canada: shipping up tp 10-15 business days

South America: shipping up to 10-18 business days














From German warehouse


























Germany: shipping up to 2-3 business days









Europe: shipping up to 5-15 business days








Northern Europe / EFTA*: shipping up to 5-15 business days








Africa: shipping up to 10-30 business days









From United Kingdom warehouse


























United Kingdom: shipping up to 1-3 business days









From Australian warehouse








Australia: shipping up to 1-7 business days





New Zealand: shipping up to 3-6 business days








Asia: shipping up to 5-10 business days









* Northern Europe includes Denmark, Finland, Norway, Sweden, Iceland, Estonia, Latvia, and Lithuania. EFTA states includes Switzerland, Liechtenstein, Norway, and Iceland.














Shipping costs










from USA warehouse


USA: FREE


Canada:  US$4,99


South America:  US$9,99

































From German warehouse


























Germany: FREE






Europe: FREE








Northern Europe / EFTA*: US$4,99








Africa: US$9,99









From United Kingdom warehouse


























United Kingdom: FREE








From Australian warehouse








Australia: FREE





New Zealand: FREE








Asia: US$9,99





* Northern Europe includes Denmark, Finland, Norway, Sweden, Iceland, Estonia, Latvia, and Lithuania. EFTA states includes Switzerland, Liechtenstein, Norway, and Iceland.











Returns, exchanges, cancellations










Showpony is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.


However, in case of a damaged product or a manufacturing error, Showpony offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our Support team using the “Submit issue” form.


If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.


Please note: If the order shipping details were incorrect, or if the customer ordered the wrong size or color, Showpony will not be held responsible and will not offer replacements or refunds.